Job Description

Position Summary

Serve food and upsell drinks and restaurant specials in a professional manner. Provide fast, friendly, and efficient service by suggestively selling menu items, taking drink, appetizer, entree, and dessert orders. Receive payment from services rendered. Ensure guests are satisfied with their dining experience.

Essential Duties and Responsibilities -The essential functions include, but are not limited to the following:

• Greet guests, introduce specials of the day, explain the menu using concise and articulate language. Listen and respond to questions.
• Serve assigned tables as determined by management.
• Pick up and deliver orders on a tray (weighing up to 20 lbs) to guests within a timely manner.
• Ensure the accuracy of all orders.
• Ensure products are in compliance with food and company standards.
• Return the table throughout guest's visit to ask if they are satisfied, check for refills, and clear miscellaneous items from the table.
• Deliver checks promptly to the line so orders can be prepared within a timely manner.
• Maintain knowledge of restaurant's food and beverage preparation.
• Enter and complete customers' orders on computer system. Accept different types of payment and make change.
• Maintain cleanliness of all tables.
• Maintain cleanliness of workstations during working hours and perform weekly maintenance.
• Comply with all health and safety regulations. 
• Comply with State laws for serving alcoholic beverages.
• Check identification of guests to ensure they are of legal age to consume alcoholic beverages; politely refuse to serve beverages to guests who are not of legal age.
• Function as host when needed.
• Perform service duties for other servers, at times, by picking up food and drink orders when ready and providing assistance to other tables as necessary.

Required Skills/Abilities:

• Ability to apply basic mathematical concepts, use a calculator, and make change.
• Excellent interpersonal skills and focus on serving customers.
• Ability to approach all encounters with guests and team members in attentive, friendly, courteous, and service-oriented manner.
• Ability to learn cash register software used by bar or restaurant.
• Knowledge of workplace safety procedures.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to talk and/or hear, the employee frequently is required to stand for a prolonged period of time. The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and twist, bend, stoop, kneel, crouch, or crawl. The employee must occasionally lift, move, push, and/or pull up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, and hot liquids. The noise level in the work environment is usually moderate.

 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Employment is contingent upon successful completion of a background and drug test.

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