Job Description

Job Responsibilities:

• Guide users through structured digital care pathways (e.g. Onboarding, First Month Patient Experience)
• Perform outreach tasks (reminders, check-ins) and follow up on adherence and engagement gaps
• Conduct one-on-one coaching conversations via telephonic and digital channels (e.g., SMS/messaging, video)
• Use motivational interviewing and behavior-change techniques to help users set and achieve goals
• Monitor user engagement, adherence and progress with product (heart sound recordings, daily symptom tracker, weight, BP, other biometrics and behavior logs, etc.) and reach out when slippage occurs
• Program Design & Optimization
• Collaborate with operations, product, account management, and other teams to develop and refine coaching program design, content, triggers, and escalation protocols; including the design and refinement of program activities that are completed by the user support vendors
• Provide feedback on user experience, content gaps, and coaching flows
• Participate in quality audits, peer reviews, or chart reviews to maintain standards

Skills:

• Health coaching certification (e.g. NBHWC, Wellcoaches, ACE, CHES)
• Experience in digital health, telemedicine, or working with health/fitness technologies
• Training in motivational interviewing or similar counseling methodologies
• Experience with moderate-to-large caseloads
• Bilingual / cross-cultural competence
• Experience partnering with interdisciplinary clinical teams
• Passion for preventive health, lifestyle medicine, or chronic disease management
• 8+ years industrial HVAC experience.
• Strong communication skills—both verbal and written—for remote delivery
• Empathy, active listening, nonjudgmental approach
• Familiarity (or willingness to learn) with behavior change theory, motivational interviewing
• Prior experience in remote coaching, chronic disease management, wellness, or related field
• Ability to manage multiple DIGITIVA user relationships simultaneously
• Comfort working in a digital/tech-forward environment (apps, dashboards, communication tools)
• Commitment to privacy and confidentiality
• Flexibility and adaptability in a fast-changing environment
• Prior experience designing chronic disease care management programs

Education/Experience:

• Bachelor’s degree in a relevant field (e.g., Health, Public Health, Nursing, Nutrition, Kinesiology, Psychology, Health Education, or related)

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